Digital Transformation Initiative

Led a comprehensive digital transformation program at Utility Warehouse, modernizing legacy systems and creating new digital experiences for over 1 million customers.

Challenge

• Legacy systems limiting growth
• Poor customer digital experience
• Manual processes causing inefficiencies
• Lack of real-time data insights

Solution

Implemented a multi-year transformation strategy focusing on:

• Customer-centric digital platform
• Automated service processes
• Real-time operational dashboards
• Modern microservices architecture

Results

• £10M+ annual operational savings
• 60% reduction in customer service calls
• 4.5/5 app store rating (from 2.8)
• 85% digital adoption rate
• 30% faster time-to-market for new features