Chief Product Officer · AI-Native Product Development

Hi, I'm Tom

Former FTSE 250 Chief Product Officer

I am a product leader with 15+ years building and scaling digital products, teams, and operating models across startups, scale-ups, and a FTSE 250. My current work is about understanding what AI changes for product leadership: how strategy, discovery, backlog quality, delivery, team design, and operating rhythms need to evolve when software execution gets cheaper. Read more about me ...

Tom French

Ideas I'm exploring

01

Product Strategy in an AI-Shaped World

How product teams should rethink discovery, delivery, and decision-making as software execution gets cheaper

02

AI-Native Product Development

How intent becomes executable context, where handoffs break down, and what better delivery artefacts and workflows look like

03

Organisational AI Adoption

How companies embed AI into real teams without creating inconsistency, security risk, or workflow chaos

04

Team Design & Capability Building

What to hire for, how to develop judgment, and what high-performing product organisations need next

Experience highlights

NibbleTech Labs

Dec 2025 - Present

Founder

NibbleTech Labs

Building tools and workflow experiments around AI-native product development, from better execution context to stronger coordination across teams and agents.

Alfred

Jan 2025 - Aug 2025

Acting Chief Product Officer (advisory since)

Alfred

A new kind of multi-service utility, reimagining how households buy and manage their essential services.

Utility Warehouse

Oct 2019 - Jun 2024

VP Product → Chief Product Officer

Utility Warehouse

Led product, UX and marketing through a major FTSE 250 digital transformation. Delivered 20%+ annual customer growth, £10m+ in operational savings, and a step change in app and customer experience quality.

OVO Energy

May 2016 - Aug 2019

Head of Product

OVO Energy

Established product, UX and customer marketing functions during rapid growth from 550k to 1.2m customers. Led diversification from energy-only into a multi-service retail and energy technology business.

Sainsbury's

May 2015 - May 2016

Senior Product Owner

Sainsbury's

Led all marketing innovation and CRM product development initiatives, including a strategic personalised customer marketing and loyalty capability.

BrightSun

Sep 2013 - Feb 2015

Co-Founder, Product Lead & Data Science

BrightSun

One of the world's first alternative data platforms. ML-powered startup tracking used by top-tier VC firms including Atomico, Accel Partners and Index Ventures.

TIM

Jan 2008 - Aug 2013

Product, Business Strategy & Marketing

TIM

B2B fintech SaaS platform serving Goldman Sachs, Credit Suisse, BlackRock, Fidelity, and SAC Capital. Led product, strategy, and new business development as the company grew from 20 to 120 people.