Customer Experience Portal

Revolutionary self-service portal that empowers customers with AI-assisted support and personalized experiences.

Key Innovations

• AI chatbot with 85% query resolution
• Personalized dashboard for each customer
• Predictive issue detection
• One-click service management
• Integrated feedback loops

Technology Stack

• React Native for mobile apps
• Node.js microservices
• OpenAI GPT-4 integration
• MongoDB for flexible data
• Kubernetes orchestration

Early Results

• 70% reduction in support tickets
• 4.7/5 customer satisfaction
• 50% faster issue resolution
• £2M projected annual savings